Free shipping for orders over 30.000AMD
Version: 1.0
Effective date: 30.08.2026
Last updated: 30.08.2026
1. Contact for Cancellations and Returns
To request a cancellation, return, replacement, or refund, contact us through:
| Contact method | Details |
|---|---|
| info@aminiperfume.com | |
| Telephone | +374 33 188 199 |
| Messenger | +374 33 188 199 |
| Return address | Tigran Mets street 19/30, Ashtarak, Armenia |
| Business hours | 9:00-21:00 Every day |
Please include your order number, name, contact details, the product concerned, and the requested resolution.
2. Cancelling an Order Before Dispatch
The customer may request cancellation before the order has been handed to the delivery provider by contacting us through the channels above. If the order has not yet been dispatched, we will make reasonable efforts to cancel it.
If the customer has already paid, the refund will be made to the same payment method where possible, or through another method agreed with the customer and permitted by applicable law, within info@aminiperfume.com. Bank or payment-provider processing fees may be withheld only where permitted by law and clearly disclosed to the customer in advance.
Once the order has been handed to the delivery provider, the customer should follow the return procedure below. The customer should not refuse delivery without contacting us, because refusal may delay identification and processing of the return.
3. General Return Period and Request
A return request must be submitted within 14 days after the customer receives the product, unless a different mandatory legal period applies.
The request must be sent to [return email] and should include the order number, reason for return, contact details, and requested resolution. We may ask for photographs or other reasonable information to identify the order and assess the condition of the product.
4. Condition of Returned Perfume
Unless a mandatory legal right provides otherwise, perfume intended for return should be unused, undamaged, unopened, in its complete original packaging, and in saleable condition. The customer should not remove protective film, seals, or other packaging if the customer may wish to return the product.
Opening a perfume’s protective film, seal, or packaging may make the product non-returnable where such restriction is permitted by applicable law and is necessary for hygiene, safety, or product-preservation reasons. This condition does not remove the customer’s rights in relation to an incorrect, damaged, defective, or materially non-conforming product.
5. Incorrect, Damaged, or Defective Products
If the customer receives the wrong product, the product is damaged, or there is an apparent quality or conformity problem, the customer should contact us as soon as reasonably possible, preferably within [insert number of hours or days] after delivery. Please provide the order number, photographs of the product and packaging, and a description of the issue.
We will review the case and, depending on the circumstances and the customer’s mandatory legal rights, offer an appropriate remedy, which may include replacement, repair where applicable, a refund, or another agreed solution.
6. Return Delivery Costs
For a confirmed seller error, incorrect product, damage during delivery, or confirmed defective or non-conforming product, the reasonable return cost will be paid by the seller
Where a customer returns a product because of a change of mind or another permitted reason unrelated to seller error, the return delivery cost will be paid by the customer.
7. Inspection and Refund
After receiving the returned product and inspecting its condition, we will process an approved refund within 7 business days. For payments already made, the refund will normally be sent to the same payment method used for the purchase.
The time required for the funds to appear in the customer’s account may depend on the bank or payment provider. If the return is rejected, we will provide the customer with a reasoned explanation.
8. Non-Accepted Returns
Subject to mandatory consumer rights, we may reject returns where the product has been used, damaged by the customer, returned without required accessories or packaging, or opened in circumstances where applicable law permits a hygiene or product-preservation restriction.
A return will not be rejected merely because of packaging damage or a condition caused by delivery if the issue is attributable to the seller or delivery provider and is reported in accordance with this Policy.
9. No Limitation of Mandatory Rights
Nothing in this Policy limits rights that cannot legally be excluded or reduced, including rights relating to defective, incorrect, damaged, or materially non-conforming goods. If this Policy conflicts with a mandatory requirement of Armenian law, the mandatory requirement prevails.
10. Policy Changes
We may update this Policy when our products, delivery process, payment methods, or legal obligations change. The version applicable to an order is the version in force when the order was placed, unless applicable law provides otherwise.
11. Seller Contact Details
Address: Tigran Mets street 19/30, Ashtarak, Armenia
Telephone: +374 33 188 199
Email: info@aminiperfume.com
12. Applicable Legal Framework
This Policy is intended to operate consistently with the applicable laws of the Republic of Armenia, including the rules concerning consumer rights, personal-data protection, and trade and services. The final text and the actual return procedure should be reviewed by a qualified Armenian attorney before publication.